Privacy Policy

1. Introduction

flow-close ("we", "us", "our") provides client acquisition services for home-improvement and service businesses. This Privacy Policy explains what information we collect, how we use it, and the choices you have.

2. Information we collect

• Contact details you submit: name, business name, email address, phone number.
• Communication content: messages you send us via email, SMS, or web form.
• Usage data: basic analytics such as pages visited, device, and referrer.

3. How we use your information

• To respond to enquiries and book strategy calls.
• To send SMS and email messages you have consented to receive (appointment confirmations, follow-ups, service-related updates).
• To improve our services and website.
• To comply with legal obligations.

4. SMS messaging & phone numbers

If you provide your mobile number and opt in, we may send you SMS messages related to your enquiry, appointment, or services. Mobile information and consent are never shared with, sold to, or transferred to third parties or affiliates for marketing or promotional purposes. All other categories of data are subject to the terms of this Privacy Policy.

You can opt out at any time by replying STOP. Reply HELP for assistance. Message and data rates may apply. Message frequency varies.

5. Sharing

We use trusted service providers (e.g. email, calendar, SMS delivery, analytics) to operate our business. These providers only process your data on our instructions. We do not sell your personal information.

6. Retention

We keep your information only as long as needed for the purposes above or as required by law.

7. Your rights

You can request access to, correction of, or deletion of your personal information by contacting us at tim@flow-close.com.

8. Contact

flow-close · tim@flow-close.com